What if my delivery is outside of the guaranteed service area?

  • Updated

What are Sherpa's guaranteed service area criteria?

Sherpa's guaranteed service area is determined by two main criteria: pick-up location and delivery location.

  • Pick-Up Location: Must be within a 15km radius of the city CBD.
  • Delivery Location: Must be within 50kms of the pick-up location.

What happens if my delivery is outside the service area?

If your delivery is outside our service area, we will leave the delivery open for 30 minutes.

  • If a driver accepts the delivery: The driver will complete the delivery within the required timeframe from when it was accepted.
  • If no driver accepts the delivery: Your delivery will be cancelled by our support team and you will be notified via email. 
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