What if my delivery is outside of the guaranteed service area?

  • Updated

The guaranteed service area of Sherpa is based on two criteria; pick up location and delivery location.

The pick up location must be within 15km radius of the city CBD. 

The delivery location must be within 50kms of the pick up location.

If your delivery is outside our service area, we will leave the delivery open for 30 minutes:

  • If a driver accepts the delivery: The driver will complete the delivery within its required timeframe from when it was accepted.

  • If no one accepts the delivery: We will contact you regarding the next step (cancel, reschedule, or continue looking for driver).
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