Depending on the size of the item, you can choose the vehicle required to complete your delivery. The three types of vehicles we have available are:
- Motorbike - Can only accept deliveries suitable for a bike
- Car - Can accept bike and car deliveries
- Van/Wagon - Can accept bike, car and van deliveries
We do not guarantee that vehicles will be empty when coming to pick up your delivery as the driver may already have deliveries onboard.
Motorbike: Max 30x30x30cm & 10Kg. Please ensure the item/s suit this option. No fragile items.
Please note - Maximum distance for motorbike delivery is 5kms. Otherwise, the delivery option will default to a car delivery.
Car: Max 60x60x60cm, max 20Kg per item & up to 6 items. Please select 'Van' for larger deliveries.
Please note - If there are more than 2 items in a delivery, you will be charged an item surcharge.
Van: Max 150x150x150cm & max 25Kg per item. Please allow up to 30 minutes for a Sherpa to be allocated and be sure to specify the dimensions in the item description.
Important: if you book a van delivery, a ute or wagon driver might be allocated to your delivery. If your delivery has to be transported in a van or truck and cannot be completed by a ute or wagon, we do our best to try and find a driver with a van or truck. If we cannot find one, we will have to cancel the delivery and provide a full refund.
If you have anything bigger than the above dimensions, please contact us via the live chat on our website so we can work out a solution for you.
Please note, if there are more than 4 items in a delivery, you will be charged an item surcharge
Sherpa does not guarantee any deliveries that need more than one person to have it delivered (for example large furniture). For deliveries such as these, we recommend booking a removal company.
Please note, if you book delivery for items that are bigger than the vehicle you booked it for (for example you booked a car for an item that is 80x80x80cm) and the driver cannot fit the item in their vehicle, your delivery will be cancelled and you will be charged. We will book a new delivery with a fitting vehicle.