How do I cancel my delivery?

  • Updated

Sometimes you might log a delivery with Sherpa, and realise you now need to cancel it.

The method for cancelling your delivery is determined by which stage of the delivery process it is at. 

Unassigned

If your delivery is unassigned (meaning a driver has not accepted the job), you can cancel this yourself in the Sherpa Portal. There will be no charge for cancelling any unassigned deliveries.

Assigned
If your delivery has been assigned to a particular driver, you need to cancel Sherpa Support as soon as possible via Live Chat or phone. Our friendly team will be able to cancel this delivery for you. Please note there will be a charge for cancelling any delivery that has been assigned to a Sherpa Driver. You can read more on our Cancellation Policy here.

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