I want to share a rating of my delivery experience. How do I do that?

We would love to hear your feedback! There are a few ways you can give us your feedback, depending on whether you were the one booking the delivery or the lucky recipient. 

Recipient

If you're the lucky person to have received a delivery from one of our drivers, rating your experience is easy! We would have sent you an SMS letting you know your delivery has been made, and asking you to provide feedback. Click the link in the SMS and send us your feedback. We will be sure to send it back to the driver. 

User

If you booked the delivery yourself, you can rate the delivery experience in both the Web Portal and Sherpa App. Here's a quick how-to on rating your delivery experience on both platforms:

Website

1. 1. Log into your Sherpa account
   2. Select History on the left-hand side panel
   3. Select the delivery you would like to rate
   4. Click Rate Me next to the driver profile 

Sherpa App

1. Open the Sherpa App
2. Select History
3. Select the delivery you would like to rate
4. Click Rate Me next to the driver profile