Note: The Sherpa Delivery app relies on Shopify’s carrier-calculated shipping service to display shipping options on the checkout page.
In January 2023, Shopify removed access to this service entirely for their Shopify Basic plan.
If you're on Shopify Plan and above, you'll be able to access the service by contacting Shopify support. Advanced Shopify & Shopify Plus have the service enabled by default.
Add Sherpa rates to your shipping profiles
- Once Sherpa app is enabled, from your Shopify dashboard select Settings
- Select Shipping and delivery
- Navigate to Shipping > General Shipping Rates > Manage rates
- For the shipping zones you use Sherpa, select Add Rate and select Use carrier or app to calculate rates
- Select Sherpa (rates provided by app)
- Select Save
The Sherpa Delivery app relies on Shopify’s carrier-calculated shipping service to display shipping options on the checkout page.
In January 2023, Shopify removed access to this service entirely for their Shopify Basic plan.
If you're on Shopify Plan and above, you'll be able to access the service by contacting Shopify support. Advanced Shopify & Shopify Plus have the service enabled by default.
To enable the carrier-calculated shipping service, you can choose to either:
- Reach out to Shopify’s customer support to have this service enabled on your existing Shopify Plan at an extra cost of $20 / month (or free if you switch to an annual plan).
- Upgrade to Advanced Shopify plan or Shopify Plus.
Once this service is enabled, you should be able to use Sherpa's app with your Shopify store.
Should you need further assistance with this, please send an email to plugins@sherpa.net.au or log a support ticket via our help desk.