As a Sherpa user, per our terms, you are responsible for providing adequate packaging for your items.
How to Package Items for Delivery
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Choose Appropriate Packaging: Use unbranded, sealed bags or sturdy cardboard boxes recommended by Sherpa to package fragile items securely.
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Packaging Thickness: Ensure packaging has a minimum thickness of 3 mm. For extremely fragile items like balloons or tiered cakes, note that Sherpa cannot accommodate delivery due to their delicate nature.
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Maintain Anonymity: To protect privacy, avoid marking packages with identifiable information.
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Fill Empty Spaces: Fill any gaps in the packaging to prevent items from shifting during transit, which reduces the risk of damage.
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Protect Fragile Items: Wrap fragile items with bubble wrap or tissue paper to provide additional cushioning. Merely labelling items as "fragile" is insufficient for protection.
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Label for Upright Transport: Clearly mark packages that require upright transportation with "keep this side up" to ensure proper handling.
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Specify Special Conditions: If your item requires transport in a temperature-controlled environment, specify this in the item description when booking.
Following these guidelines ensures your fragile items are packaged appropriately for safe delivery.
We realise some items cannot be packed this way due to their extremely fragile state (such as balloons or tiered wedding cakes). Please note we do not deliver extremely fragile items. If a delivery is booked for an extremely fragile item, our Sherpa drivers reserve the right to decline the pick up of the goods on arrival and you may be charged a cancellation fee.
If you have questions about whether your item qualifies as extremely fragile or need further assistance, reach out to Sherpa Support via live chat.