You may have products in your Shopify store that are not suitable for delivery by Sherpa - these could be heavy (>20kg), large (>60cmx60cm) or valuable, or items which are made to order etc.
You can tag these products with the sherpa-exclude tag. If the tag is on any item in the customers cart, Sherpa rates won't be shown at checkout.
Using the sherpa-exclude tag
- In Shopify, navigate to Products
- Select the product/s you wish to exclude from Sherpa delivery
- Under tags create the sherpa-exclude tag
- Add tag to any other products you wish to exclude
- Save your product/s
If an order contains at least one item with the sherpa-exclude tag, the Sherpa shipping options will not be shown at cart, or as a shipping option at checkout.
Note that you will have to add this to individual variations of each product.