If you're having trouble signing into your account, don’t worry. Here are some common issues and solutions to help you get back on track.
1. Are you using the correct email address?
Problem: You might be trying to sign in with an incorrect email address.
Solution:
- Ensure you're using the email address you registered with.
- Check for typos or misspellings in your email address.
- If you have multiple email accounts, try using a different one that you might have used to sign up.
2. Typos in Username or Password
Problem: A typo in your username or password can prevent you from signing in.
Solution:
- Carefully re-enter your username and password.
- Make sure that Caps Lock is not on, as passwords are case-sensitive.
- If your password contains special characters, double-check that they are entered correctly.
3. Forgot Your Password?
Problem: You might have forgotten your password.
Solution:
- Click on the “Forgot Password” link on the sign-in page.
- Enter your registered email address.
- Follow the instructions in the password reset email to create a new password.
4. Temporarily Locked Out
Problem: You may be temporarily locked out after too many failed sign-in attempts.
Solution:
- Wait for 30 minutes and try again.
- If you still can’t sign in, reset your password using the “Forgot Password” link.
Additional Tips
- Browser Issues: Try clearing your browser’s cache and cookies, or use a different browser.
- App Updates: Ensure that you are using the latest version of the Sherpa app.
- Internet Connection: Check your internet connection. A weak or unstable connection can cause sign-in issues.
Need More Help?
If you’ve tried all these steps and still can’t sign in, please contact our customer support team on support@sherpa.net.au for further assistance.