I was charged twice or overcharged. What do I do?

  • Updated

Identify the Issue

If you believe you have been charged twice or overcharged, you can request a review from Sherpa.



Submit a Claim

  • Go to Sherpa Help to lodge your request.
  • Select "I am a Sherpa Customer" from the menu.
  • Follow the prompts to report a Payment Issue.

Provide Required Information

Ensure your request includes:

  • Delivery ID
  • Copy of the invoice showing the original cost of goods

Wait for Response

After submitting a claim, Sherpa will proceed with the investigation. Please allow four business days for Sherpa to respond.

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