Identify the Issue
If you believe you have been charged twice or overcharged, you can request a review from Sherpa.
Submit a Claim
- Go to Sherpa Help to lodge your request.
- Select "I am a Sherpa Customer" from the menu.
- Follow the prompts to report a Payment Issue.
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Provide Required Information
Ensure your request includes:
- Delivery ID
- Copy of the invoice showing the original cost of goods
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Wait for Response
After submitting a claim, Sherpa will proceed with the investigation. Please allow four business days for Sherpa to respond.