I would like to report an incident I had with a driver. How do I do that?

  • Updated

At Sherpa, we follow a rigorous onboarding process to ensure that all drivers are properly vetted before working on the platform. Additionally, we continuously monitor the performance of active drivers and provide refresher training modules when needed to maintain high standards.


What should I do if I have a negative experience or incident with a driver?

If you need to report an incident with a driver, please follow these steps:

  1. Contact Us: Email us at support@sherpa.net.au within 3 days of delivery completion to ensure the driver has a clear recollection of the incident details.

  2. Provide Detailed Information: Include as much information as possible, such as:

    • Date and time of the issue
    • Job ID
    • Images or CCTV footage
    • Any other supporting information
  3. Understand the Process: We will consider both your description of events and the driver's experience. Please be patient while we investigate and find a resolution.


Is there an alternative way to report an incident?

Yes, you can also lodge your incident report or complaint with our Support team via live chat on our website.

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