Delivery Support
Having an issue with a delivery? You'll find the answers in here.
Delivery Progress and Tracking
- How to Contact Your Sherpa Driver
- My delivery isn't getting assigned. What can I do?
- Tracking my delivery
- How do I give the recipient the ability to track their order?
- I got a text saying I have a delivery on the way with Sherpa. What does this mean?
- Handling Unavailable Recipients or Closed Delivery Locations
Editing or Cancelling a Delivery
- Cancelling a Delivery with Sherpa
- Can I edit the details of my delivery?
- Editing the Delivery Location
- What does incorrect or insufficient address details mean? How do I fix it?
- How to Share Additional Details with Your Sherpa Driver
Returns and Redeliveries
- How to Return or Redeliver Your Delivery with Sherpa
- Do I get charged if my items need to be returned or redelivered?
Delivery & Driver Issues
- What if my delivery is outside of Sherpa's service area?
- What if my delivery is outside of Sherpa's service hours?
- What happens if my delivery is late?
- Waiting Time at Pickup or Delivery Locations
- My item has been damaged or stolen. What happens next?
- I would like to report an incident I had with a driver. How do I do that?
Need some help?
Reach out to our support team today, and we'll get back to you as soon as we can.
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