How to Return or Redeliver Your Delivery with Sherpa

If your delivery needs to be returned or redelivered, here's how it works:

1. Attempt to Contact the Recipient:

   • An attempt is made by the Sherpa driver to contact the recipient to check if they are available and not aware we are here for a delivery, or if they are close by.

2. Booking a Return:

   • If the recipient does not answer, the driver will book a return through the app.

3. Return to Pick-up Address:

   • The return will be delivered back to the pick-up address.

4. Schedule a Redelivery:

   • Another booking will need to be made to redeliver the items.

Important Notes:

• Please note, any failed deliveries are not refundable.
• There is a charge associated with return deliveries.