Cancelling a Delivery with Sherpa

  • Updated

How do I cancel my delivery?

If you need to cancel a delivery with Sherpa, the process depends on the stage of the delivery:

Unassigned Delivery:

  1. Log in to the Sherpa Portal: Go to your account on the Sherpa website.
  2. Cancel the Delivery: Locate the unassigned delivery and cancel it. There will be no charge for canceling unassigned deliveries.

Assigned Delivery:

  1. Contact Sherpa Support: As soon as possible, reach out to Sherpa Support via Live Chat or phone.
  2. Request Cancellation: Our team will handle the cancellation for you. Note that there will be a charge for canceling deliveries that have already been assigned to a driver.

For more details, please refer to our Cancellation Policy here.

You are accountable for managing and canceling your deliveries when they are no longer accessible or the pickup window has closed, as fees may apply.


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