Editing the Delivery Location

  • Updated

If you need to change the delivery location, the process will depend on whether the delivery has been assigned or not. 

1. Delivery Unassigned:

  • If no driver has been assigned to your delivery, you can adjust any details you like on our website.

2. Delivery Assigned:

  • If a driver has already been assigned to your delivery and you need to update key information such as the delivery address, you must contact Sherpa Support. Contact Sherpa Support via Live Chat or by phone as this change needs to be done in real-time, before the driver starts making their way to the incorrect address. 

Note: If we cannot make the required changes to the delivery before the driver collects the order from the pick-up location, the job may need to be cancelled and a redelivery may be booked to the correct address. In this case, a cancellation fee will be charged as well as the fee for the delivery to the correct address. You can read more about our Delivery Cancellation Policy here


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