How do I give the recipient the ability to track their order?

Your customers’ experience doesn’t end at the checkout. Delivery notifications and real-time updates are key to enhancing their online shopping experience.

At Sherpa we have the provision to contact the recipient via email and SMS. This is dependent on the  data you provide with the delivery. A valid recipient email address and/or mobile number is required so we can send them an email or SMS with the tracking link. 

What tracking notifications will my customers receive?

What do the tracking notifications look like?

Your delivery is on its way
Your order has been delivered
We were unable to complete your delivery

How to enable email and SMS tracking notifications

If using our Web Portal

1. Log in to the Sherpa Dashboard with your Sherpa Sender credentials.
2. Go to the New Delivery form and fill out all the required information in step 1. Click Next.
3. On step 2 of the New Delivery form, 
   
   1. to enable SMS tracking, provide the recipient's mobile number in the Delivery Contact Number field and make sure the "SMS" option is enabled in Live Tracking.
      
      
      
      
   2. to enable Email tracking, enable the "Email" option in Live Tracking and provide the recipient's email address.
      
      
      
      
4. Click "Submit Delivery" to save the delivery.

If using our API

1. To enable SMS tracking, provide the recipient's mobile number in the "delivery_address_phone_number" field and make sure the "send_sms_tracking" option is set to true.
   
   
   
   
   
   
2. To enable Email tracking, provide the recipient's email address in the "delivery_address_email_address" field.
   
   

You can find more information in our API documentation here.