Delivery Requests Outside of Guaranteed Service Hours

  • Updated

What if my delivery is outside of the guaranteed service hours?

We understand that sometimes you may need a delivery made outside our guaranteed work hours. In these instances, you will still have access to the Sherpa fleet to have your delivery made; however, drivers may not be available to complete your delivery. Our system will automatically attempt to find you a driver, but we cannot guarantee a driver will be available.

If we cannot provide you with a driver and the booking was made outside our guaranteed service hours, we do not process credits or refunds.

Important Note:
Sherpa will not be held liable for delays in the following uncontrollable circumstances, as stated in the Terms and Conditions. These conditions can include but are not limited to:

  • Extreme weather (flash flooding, 40+ degree temperature, gale force winds)
  • COVID-19 lockdowns
  • Force majeure events
  • Main event days and peak periods (Valentine's Day, Mother's Day, Christmas Eve)


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