How do I set up my Sherpa account?

  • Updated

Creating an Account

Setting up your Sherpa account is a simple and convenient process.

  1. Get started by clicking here to visit our website.
  2. Once you're on the website, fill in your personal and business details.
  3. Next, set up a password for your account.
  4. Keep an eye on your inbox for a welcome email to confirm your account.

After finishing these steps and providing your basic information, you'll be all set to begin logging deliveries through your Sherpa account. Remember, before logging your first delivery, you'll need to have a valid credit card on file for payment.

 

Troubleshooting Issues

If you're having trouble creating an account in our app, here are some common issues and how to resolve them:

1. Incorrect or Incomplete Information

  • Ensure that all required fields are filled out correctly. This includes your name, email address, phone number, and any other mandatory fields.
  • Double-check for any typos or missing information.
  • Make sure your email address is valid and correctly formatted (e.g., user@example.com).

2. Password not meeting the required criteria

  • Your password must be at least 8 characters long.
  • It should contain a mix of uppercase and lowercase letters, numbers, and special characters (e.g., !@#$%^&*).
  • Avoid using easily guessable passwords, such as "password123" or "abc123".
  • If you're unsure, use a password manager to generate a strong, unique password.

3. You're already signed up with this email address

  • If you receive a message that the email address is already in use, you may have already created an account.
  • Try logging in with that email address. If you've forgotten your password, use the "Forgot Password" link to reset it.
  • If you're certain you haven't created an account before, ensure there are no typos in the email address you're entering.

 

Need More Help?

If you’ve tried all these steps and still can’t sign in, please contact our customer support team on support@sherpa.net.au for further assistance.

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