Skip to main content
AU Sherpa Customers Help Center home page
  • System Status
  • Submit a Request
  • Sign in
  1. AU Sherpa Customers
  2. How Sherpa Works

How Sherpa Works

Learn how to log a delivery and all other things Sherpa

Getting Started

  • How do I set up delivery defaults on my account?
  • How do I get notified of the progress of my deliveries?
  • Navigating your Sherpa Dashboard
  • How do I set up my Sherpa account?
  • Is there a Sherpa mobile app I can use?

Logging Deliveries

  • Promoted article How can I log multiple (bulk) deliveries?
  • Can I get a quote before confirming my delivery?
  • What factors determine the cost of my delivery?
  • How do I log my delivery?
  • I’m having an issue with the date format for Bulk Uploads. How do I fix this?
  • Can I request a specific Sherpa driver?

I've Logged a Delivery. What's Next?

  • Promoted article How do ETAs work?
  • How are Sherpa Drivers Assigned to Your Delivery?
  • I need a label for my package, do you provide one?
  • What kind of Proof of Delivery will I get?

My Items Have Been Delivered

  • I do this same delivery regularly. Can I duplicate the delivery information?
  • I want to share a rating of my delivery experience. How do I do that?

Need some help?

Reach out to our support team today, and we'll get back to you as soon as we can.

Get in touch
Our Delivery Locations
Adelaide
Brisbane
Canberra
Gold Coast
Hobart
Launceston
Melbourne
Newcastle
Perth
Sydney
Wollongong
Drive with us
Everest Loyalty Program
Sherpa Booster
 
Resources
API & Integrations
System Status
 
About
Careers
The Newsroom
Blog
Privacy Policy
Terms of Service
Need Some Help?
Contact Us
Driver FAQ's
Customer FAQ's
 

Sherpa is an
ISO/IEC 27001-2013 Certified Company.

Sherpa is a technology platform connecting
independent courier professionals with businesses.
7 Days a Week
Customer Service Hours: 8.30am - 7pm
 
 
Let's get social