How do ETAs work?

  • Updated

Our Sherpa ETA (expected time of arrival) is based on the delivery time between the pick up and delivery location. 

We base our ETA's on live traffic flow, the distance in kilometres between the pick up and delivery locations, and the number of jobs the driver currently has with Sherpa. 

We do our best to provide both you and the recipient with a dynamic ETA that is as accurate as possible. At times, our drivers have up to 10 deliveries on board at once. Just like a traditional courier, they're working on many deliveries at one time! Due to this, you might find when you're tracking drivers with your delivery, you may see them driving in the opposite direction to the delivery address. Don't panic! It might be that they have another delivery to make before handing over your goods.


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