Shopify - Enable and Disable the App

  • Updated

When you install the Sherpa Delivery app into your Shopify store, it will be disabled by default.

If you haven't already, you need to ensure you have added carrier-calculated shipping service to your Shopify account before you enable the app for the first time. 

Note: In January 2023, Shopify removed access to this service entirely for their Shopify Basic plan.  

To enable the carrier-calculated shipping service, you can choose to either:

  1. Reach out to Shopify’s customer support to have this service enabled on your existing Shopify  Plan at an extra cost of $20 / month (or free if you switch to an annual plan).

  2. Upgrade to Advanced Shopify plan or Shopify Plus.


Enable the Sherpa Delivery app

  • From your Shopify dashboard select Apps > Sherpa Delivery > Manage
    • Under Sherpa basics on the app dashboard, select ‘Enable’ (will say Sherpa Shipping is enabled)
    • Select Save Settings


Once enabled, you'll be able to add Sherpa shipping rates to zones set in your Shopify Shipping & Delivery options.

Note: If you have set the app up with a Sherpa test account, the Sherpa plugin will function as intended but no driver will be sent


Should you need further assistance with this, please send an email to or log a support ticket via our help desk.

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