When you install the Sherpa Delivery app into your Shopify store, it will be disabled by default.
If you haven't already, you need to ensure you have added carrier-calculated shipping service to your Shopify account before you enable the app for the first time.
Enable the Sherpa Delivery app
- From your Shopify dashboard select Apps > Sherpa Delivery > Manage
- Under Sherpa basics on the app dashboard, select ‘Enable’ (will say Sherpa Shipping is enabled)
- Select Save Settings
Once enabled, you'll be able to add Sherpa shipping rates to zones set in your Shopify Shipping & Delivery options.
Note: If you have set the app up with a Sherpa test account, the Sherpa plugin will function as intended but no driver will be sent
Should you need further assistance with this, please send an email to email@example.com or log a support ticket via our help desk.