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CBD Deliveries Surcharge: There may be an additional surcharge for deliveries with pick-up or drop-off locations in the CBD areas of Brisbane, Melbourne, Perth, and Sydney. This surcharge is calculated as a percentage of the delivery price and reflects the extra time and challenges associated with deliveries in central business districts.
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Additional Item/Weight Charges:
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For car deliveries: An additional item charge will be applied per item if there are more than 2 items.
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For van deliveries: An additional item charge will be applied per item if there are more than 4 items.
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Weight surcharge: Additional charges will be applied if the total weight of the delivery is more than 40kg. Charges will be applied for every additional 20kg.
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Return Delivery / Redeliveries: If a return or redelivery is necessary due to reasons like recipient unavailability or incorrect delivery information, the user will be responsible for the cost incurred.
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Wait Time Fees:
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If the driver needs to wait at the pickup or delivery location beyond 5 minutes after the scheduled ready-at time, a wait time fee will be charged for each additional 5 minutes.
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No charges apply if the driver arrives before the agreed ready-at time.
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Cancellation Policy: Sherpa has a specific cancellation policy detailing when cancellation fees may apply. Users should refer to this policy here for detailed information on potential charges related to cancellations.
6. Limited Network Capacity: 10% loading on the base delivery price in hours of operation where the network has lower capacity to meet your delivery requirements - Sundays and from afternoon to early morning on other days (local times).
7. Non-major metro surcharge: 15% loading on the base delivery price to accomodate for low population density and driver access in non-metro areas across Australia.
For precise details and conditions for your specific delivery needs, please contact us directly or refer to the detailed terms and conditions on our website.