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CBD Deliveries Surcharge: There may be an additional surcharge for deliveries with pick-up or drop-off locations in the CBD areas of Brisbane, Melbourne, Perth, and Sydney. This surcharge is calculated as a percentage of the delivery price and reflects the extra time and challenges associated with deliveries in central business districts.
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Additional Item/Weight Charges:
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For car deliveries: An additional item charge will be applied per item if there are more than 2 items.
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For van deliveries: An additional item charge will be applied per item if there are more than 4 items.
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Weight surcharge: Additional charges will be applied if the total weight of the delivery is more than 40kg. Charges will be applied for every additional 20kg.
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Return Delivery / Redeliveries: If a return or redelivery is necessary due to reasons like recipient unavailability or incorrect delivery information, the user will be responsible for the cost incurred.
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Wait Time Fees:
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If the driver needs to wait at the pickup or delivery location beyond 5 minutes after the scheduled ready-at time, a wait time fee will be charged for each additional 5 minutes.
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No charges apply if the driver arrives before the agreed ready-at time.
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Cancellation Policy: Sherpa has a specific cancellation policy detailing when cancellation fees may apply. Users should refer to this policy here for detailed information on potential charges related to cancellations.
6. Limited Network Capacity: 10% loading on the base delivery price in hours of operation where the network has lower capacity to meet your delivery requirements - Sundays and from afternoon to early morning on other days (local times).
For precise details and conditions for your specific delivery needs, please contact us directly or refer to the detailed terms and conditions on our website.