Delivery Size and Weight Restrictions with Sherpa

  • Updated
Are there any size or weight restrictions when delivering items?
Yes, we have strict size and weight restrictions for deliveries on our platform. Sherpa does not transport any items over 25KG or larger than 150CM x 150CM x 150CM. This ensures the safety of our drivers and that items can fit into the vehicle.
 

How are these restrictions managed based on vehicle type?

The size and weight restrictions are managed based on the vehicle type you select for your delivery. Each vehicle type has specific size and weight limits. For detailed information about the available vehicle types and their respective size and weight restrictions, please click here.

 

What should I do if my item is heavy?

If your item is 15kg or heavier, you must select the 'heavy' toggle when booking the delivery. This notifies our driver network about the heavy item, allowing drivers to decide if they can manage the delivery. This is crucial for drivers who may not have the physical capability to lift or carry such weights over longer distances.

 

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