Drive Yello Customers
If you have (or previously had) a Drive Yello account, here's information that you may find helpful.
Claiming your Sherpa Account & Access
- I use Drive Yello's on-demand service. What happens to my account?
- I have a BYO Fleet subscription. What do I need to do?
- How are Business Shifts managed on Sherpa?
- What will happen to my staff's Drive Yello access?
- What does a Staff User role include?
- I haven't received an invitation to join Sherpa, but I was active on Drive Yello. What should I do?
Delivery History & Account Transition
- Will my past delivery history be transferred to Sherpa?
- Will I have the same rate as my Drive Yello account?
- Will my saved addresses be transferred?
- How do I invite staff members to manage deliveries on Sherpa?
Managing Deliveries on Sherpa
- What delivery options are available on Sherpa?
- How do I place a delivery booking on Sherpa?
- How do I track my deliveries?
- Are there specific rules for delivering alcohol?
- How do I view my delivery history on Sherpa?
- Can I customise my notification alerts?
Payment & Billing
- Will my Drive Yello billing details be transferred to Sherpa?
- What payment options are available on Sherpa?
- When are invoices processed on Sherpa?
Managing your Drive Yello account
Support & Assistance
Privacy and Security of your data
- Why does Sherpa have my data and access to it?
- What happens to my Drive Yello data?
- How is my data being protected during this process?
- Will my personal information be shared with third parties?
- Can I request to view or delete my data?
Need some help?
Reach out to our support team today, and we'll get back to you as soon as we can.
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